Shipping & Returns

Shipping Policy

Where do you deliver to?

We currently only ship our products within Great Britain. We regret that we cannot ship our products to Northern Ireland, the Channel Islands or the EU at this time.

How much does delivery cost?

  • Delivery is calculated at checkout

All orders are dispatched with Royal Mail.

Parcels are usually delivered within 2-5 working days after dispatch, but may take up to 7 working days during busy periods. Royal Mail should contact you with an exact time and date for your delivery, either by SMS or email.

How long will my order take to arrive?

We dispatch parcels on the following Monday from your order. Delivery may take up to 7 working days after this point. Some areas may experience further delay due to the ongoing Covid-19 situation.

Return & Exchange Policy

Can I cancel my order?

We start packing your order as soon as it's placed, so we cannot guarantee cancellations or amendments to your order. 

Can I get a refund?

If you are unhappy with your order for any reason, you can send it back to us within 14 days of receipt for a full refund. Items must be in the exact condition they were received - we unfortunately cannot accept returns on candles that have been lit or burnt. Buyers are responsible for return postage.

Please do not return your parcel without first notifying us of your issue via email, at officialsacrd@gmail.com.

My items were damaged, what should I do?

We always package your items with the greatest care, but sometimes breakages do occur. Please send us an email at officialsacrd@gmail.com with your order number and details of the damage - photographs of the damage will help us to resolve issues quickly and help us to learn what went wrong. Refunds and replacements will be provided at our discretion.